Frequently Asked Questions
Everything you need to know about shopping at Twigg Musique.
What is the standard shipping time for instruments?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the size of the instrument.
Do you offer a warranty on musical instruments?
Yes, all new instruments come with a manufacturer's warranty. Additionally, Twigg Musique offers a one-year shop warranty on professional setups and adjustments.
What is your return policy for accessories and gear?
We accept returns on most items within 14 days of purchase, provided they are in original packaging. Please note that items like reeds, mouthpieces, and earplugs cannot be returned for hygiene reasons.
Can I finance a high-end instrument purchase?
Absolutely. We offer flexible financing plans through our partners to help you invest in the professional equipment you need with manageable monthly payments.
Are instruments inspected before being shipped?
Every instrument undergoes a rigorous inspection and professional setup by our certified technicians before leaving our warehouse to ensure it is play-ready upon arrival.
Do you offer international shipping?
Currently, we ship primarily within North America. For international inquiries, please contact our support team for a custom shipping quote and customs information.